Despite the year's high-profile problems on the high seas, the cruise remains a popular way to holiday. And the most Cruiser --four by five - report overall satisfaction with their cruise to the JD powers 2013 Cruise Line satisfaction report.
Disney Cruise Line highest ranked report 824 in customer satisfaction with a score of 871 (on a 1,000 point scale), significantly higher than the average and results especially in the entertainment and food factors, according to the report. Royal Caribbean International ranks second with a score of 838 and performs particularly well in service. Holland America Line series and third at 835, with top marks in service.
Disney is the parent company of ABC News and Disney Cruise Line.
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Only two cruise lines was not the report average: Norwegian Cruise Line and Carnival Cruise Line.
You see why the new Norwegian breakaway a game-changer for the cruise industry.
Price is the driving factor behind most people (53 percent why), to book a cruise with a particular brand, while 39 percent choose based on previous experience with a brand. The average price for a person is $1.628 and $2,330 for a group of two to four.
And while the majority of the Kreuzer--80 percent-report satisfaction with the cruise experience, almost every fifth customer experiencing a problem on their cruises, according to the report.
"To set the bar higher, which focus industry the must experience tailored to almost 20 percent of the passengers, the a problem with their cruise line," said Ramez Faza, senior account manager of global travel and hospitality practice at J.D. power. "Cruise lines need to understand the causes of unsatisfied customers and determine what return will motivate."
Shipping lines to satisfaction (average value is 824) maps:
Disney cruise line 871
Royal Caribbean International, 838
Holland America line, 835
Celebrity Cruises, 828
Princess Cruises, 826
Norwegian cruise line, 818
Carnival cruise line, 810
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